Overseas Technical Support Engineer简历模板
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Peter Xiong
13800000000
zhangwei@example.com
Shanghai
30
Male
Overseas Technical Support Engineer
Employed
Beijing
15k - 25kPersonal Summary
I have [X] years of work experience as an Overseas Technical Support Engineer, familiar with the technical support processes and specifications of overseas markets, with good English communication skills and cross - cultural communication ability;<br>Able to quickly respond to customer needs, proficiently use professional technical knowledge to solve complex technical problems, with strong problem - analysis and problem - solving abilities;<br>Have teamwork spirit and project management experience, able to effectively coordinate internal and external resources to promote the smooth implementation of projects;<br>Maintain a keen insight into new technologies and industry trends, continuously learn and improve my technical level, and provide strong technical support for the company's overseas business expansion.
Educational Experience
Xidian University
211 ProjectDouble First - Class
Electronic Information Engineering
Bachelor's Degree
2015 . 092019 . 06
- Systematically studied professional courses such as Circuit Principles, Signals and Systems, and Communication Principles, with excellent grades, achieving a GPA of 3.8/4.0;<br>- Actively participated in the Electronic Design Competition, completed the design and production of multiple electronic projects through teamwork, exercising practical operation ability and teamwork spirit;<br>- Proficient in programming languages such as C and MATLAB, with a good programming foundation and algorithm design ability.
Work Experience
Huawei Technologies Co., Ltd.
Fortune 500Leading Enterprise in the Communication Industry
Overseas Technical Support Department
Overseas Technical Support Engineer
Technical SupportCustomer ServiceProject Implementation
2019 . 072022 . 12
Shenzhen
- Responsible for the technical support work of overseas customers, timely solved the technical problems encountered by customers during product use through telephone, email, remote assistance, etc., with a customer satisfaction rate of over 95%;
- In - depth understanding of customer needs, close cooperation with the R & D team, promoted product function optimization and performance improvement, and successfully solved multiple key problems feedback by customers;
- Participated in the formulation and implementation of technical solutions for overseas projects, provided technical support and guarantee for projects, and ensured the smooth delivery of projects;
- Regularly collected and analyzed customer feedback, wrote technical reports and solutions, and provided reference for the company's product improvement and market expansion.
Alibaba DAMO Academy
Internet GiantTechnology Innovation Enterprise
Overseas Technical Support Department
Overseas Technical Support Engineer
Technical SupportMarket PromotionTeam Management
2023 . 01Present
Hangzhou
- Responsible for technical support and product promotion work in overseas markets, introduced the technical advantages and application scenarios of the company's products to customers through technical exchanges, product demonstrations, etc., and facilitated the cooperation of multiple projects;
- Established and maintained the technical support files of overseas customers, tracked the progress of customer problem solving, regularly visited customers, and improved customer loyalty and satisfaction;
- Participated in the construction and management of the company's overseas technical support team, formulated technical support processes and specifications, trained new employees, and improved the overall technical level and service quality of the team;
- Maintained close communication with overseas agents and partners, coordinated and solved technical problems and cooperation matters, and expanded overseas market share.
Project Experience
Network Optimization Project for a Certain Overseas Telecom Operator
Technical Support Engineer
Huawei Technologies Co., Ltd.
2020 . 052020 . 12
- As a core member, participated in [Network Optimization Project for a Certain Overseas Telecom Operator], responsible for analyzing network performance data, locating network faults and bottlenecks, proposing optimization plans and assisting in implementation;
- Through measures such as optimizing network parameters and adjusting base station layouts, increased the operator's network coverage by 10% and reduced the user complaint rate by 30%, obtaining high customer recognition;
- Wrote project technical reports and user manuals, provided technical training and support to customers, ensuring the smooth delivery of the project and the normal use by customers.
System Technical Support Project for a Certain Overseas E - commerce Platform
Technical Support Engineer
Alibaba DAMO Academy
2023 . 032023 . 09
- Led [System Technical Support Project for a Certain Overseas E - commerce Platform], responsible for the daily technical maintenance and troubleshooting of the platform, ensuring 7×24 - hour stable operation of the platform;
- In response to the performance pressure brought by the growth of platform users, carried out system performance optimization. Through measures such as optimizing database queries and cache strategies, shortened the platform response time by 50%;
- Formulated emergency response plans and disaster recovery plans, organized emergency drills, improved the platform's ability to deal with unexpected failures, and successfully responded to multiple network attacks and system failures without causing major losses.
Honors and Awards
Huawei Excellent Technical Support Engineer
Other Information
Project Management
- Familiar with project management processes and methods, with the ability to formulate project plans, control progress, and ensure quality;
- Successfully managed multiple overseas technical support projects, ensuring on - time project delivery and a customer satisfaction rate of over 90%.
