University of International Business and Economics - Bachelor's Degree211 UniversityKey Financial and Economic University
2014 . 092018 . 06
International Trade
Systematically studied professional courses such as International Trade Theory and International Marketing, with a GPA of 3.6 (top 15% in the major)
Participated in the cross - border e - commerce simulation training project, familiar with import and export business processes and document operations
Work Experience
A Technology Co., Ltd. in Shenzhen - International Business DepartmentHigh - tech EnterpriseIndustry Leader
2018 . 072021 . 12
International Sales Operation SpecialistCross - border E - commerceCustomer ManagementProcess Optimization
Shenzhen
Responsible for overseas market research, analyzed the demand and competition situation of the target market, wrote 8 quarterly market analysis reports, providing data support for product positioning and marketing strategy adjustment
Built and optimized the international sales operation process, shortened the order processing cycle from 7 days to 4 days, and increased customer satisfaction by 20%
Cooperated with the sales team to expand the European market, successfully developed 10 high - quality customers, with an annual sales of 5 million US dollars
Established a customer relationship management system, maintained more than 50 overseas customers, and increased the customer repurchase rate by 30%
A Trade Group in Shanghai - International Operation CenterMultinational EnterpriseDiversified Business
2022 . 012024 . 06
International Sales Operation SupervisorTeam ManagementData AnalysisLocalized Operation
Shanghai
Led a 5 - person operation team, formulated the annual sales operation plan, achieving a year - on - year increase of 40% in annual sales (up to 8 million US dollars)
Led the product localization strategy, optimized product functions and packaging for the Southeast Asian market, and increased the product market share by 15%
Built a data analysis system, adjusted the inventory strategy in a timely manner through data monitoring and early warning, and increased the inventory turnover by 25%
Organized cross - departmental collaboration (R & D, production, logistics), solved more than 15 cross - border business problems (such as customs clearance, logistics timeliness, etc.)
As the project leader, led the 'Overseas Warehouse Layout Optimization' project
Investigated 10 candidate overseas warehouse locations, selected 3 core warehouse sites considering factors such as cost, timeliness and policy
Coordinated logistics and sales teams to complete the docking of the warehousing system and the formulation of the inventory transfer plan
After the project implementation, logistics costs were reduced by 15%, and order delivery timeliness was increased by 30%
Global Promotion Activity Planning and Execution - Core Member of Operation
2023 . 112023 . 12
A Trade Group in Shanghai
Participated in the 'Global Promotion Activity Planning and Execution' project
Formulated cross - time - zone promotion rhythms (Europe, America / Asia - Pacific), designed combined marketing strategies such as discounts and full - reduction
Monitored activity data (traffic, conversion rate, sales), and adjusted promotion intensity and resource allocation in real time
During the activity, global sales increased by 60% month - on - month, and more than 2000 new customers were added
Personal Summary
6 years of international sales operation experience, familiar with the full chain of cross - border e - commerce (market research - customer development - operation optimization)
Have data - driven decision - making ability, good at improving business efficiency through data analysis (such as shortening the order cycle and increasing inventory turnover)
Good cross - cultural communication ability, English can be used as the working language (CET - 6, IELTS 7.0), familiar with business etiquette in European, American and Southeast Asian markets
Result - oriented, successfully led multiple operation optimization projects, achieving improvements in key indicators such as sales and customer satisfaction
Honors
2021 Annual Company Outstanding Employee
2023 Cross - border E - commerce Operation Innovation Award
Other Information
Small - Language Learning:
Self - taught Spanish (beginner level), can conduct basic business communication
Understand cultural differences in small - language markets, providing language and cultural support for expanding the Latin American market